Privacy policy

USIBRILHE PRIVACY AND DATA SECURITY POLICY

Last updated: October 30, 2024

This Privacy Policy describes how Usibrilhe Indústria, Comércio, Importação e Exportação Ltda. ("USIBRILHE", "Site", "we", "us" or "our"), registered under CNPJ/MF nº 12.188.310/0001-60, headquartered at Rua Julio Marmile, nº 1032, Jardim Eden, Nova Odessa, São Paulo, CEP 13382-010, collects, uses, and discloses your personal information when you visit, use our services, make a purchase at www.usibrilhe.com.br (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether as a customer, site visitor, or other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we regularly collect personal information about you from various sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.

WHAT PERSONAL INFORMATION WE COLLECT

Information we collect directly from you:

  • Contact information: Full name, address, phone number, and email.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other information used for account security purposes.
  • Customer service information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to provide us with certain information. You may choose not to provide this information, but this may prevent you from using or accessing those features.

Information we collect about your use:

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including:

  • Device information;
  • Browser information;
  • Information about your network connection;
  • IP address;
  • Other information related to your interaction with the Services.

Information we obtain from third parties:

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify;
  • Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and orders;
  • Third parties we work with that may automatically collect information when you interact with our Services or ads.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the Third-party sites and links section below.

HOW WE USE YOUR PERSONAL INFORMATION

1. Provision of products and services:

We use your personal information to provide the Services and fulfill our contract with you, including:

  • Processing your payments;
  • Processing and shipping your orders;
  • Sending account, purchase, return, exchange, or other transaction-related notifications;
  • Creating, maintaining, and managing your account;
  • Arranging shipping and facilitating returns and exchanges;
  • Offering other features and functionalities related to your account.

2. Marketing and advertising:

We may use your personal information for promotional and marketing purposes, such as:

  • Sending marketing, advertising, and promotional communications by email, text message, or mail;
  • Displaying product or service advertisements;
  • Better personalizing the Services and advertising on our Site and on other sites.

3. Security and fraud prevention:

We use your personal information to:

  • Detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities;
  • Protect the security of our customers, visitors, and employees.

4. Communication with you and service improvement:

We use your personal information to:

  • Provide customer support;
  • Respond to your requests, inquiries, and comments;
  • Improve our services, products, and user experience.

This use is in our legitimate interest, in order to respond to you, provide effective services, and maintain our business relationship with you.

COOKIES

Like many other sites, ours also uses Cookies. For specific information about the Cookies we use in our Shopify store, see https://www.shopify.com/legal/cookies. We use Cookies to:

  • Enhance our Site and Services (including to remember your actions and preferences);
  • Run analytics and better understand user interaction with the Services (in our legitimate interest to operate, improve, and optimize the Services).

We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and on other sites.

Most browsers accept Cookies automatically by default, but you can choose to remove or reject Cookies in your browser settings. Note that removing or blocking Cookies may negatively impact your user experience and cause some of the Services to not function properly or to become unavailable.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • With vendors or third parties providing services on our behalf, such as:

    • Payment processors;
    • Order processing and shipping partners;
    • IT and cloud storage providers;
    • Data analytics providers;
    • Customer service providers.

  • With business and marketing partners to provide services and advertisements to you, in accordance with their own privacy notices.

  • With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.

  • When you consent to disclosure, for example, when using social media widgets or login integrations.

  • In connection with business transactions (such as mergers or acquisitions) or to comply with legal obligations.

Note: We do not use or disclose sensitive personal information without your consent nor for the purpose of inferring characteristics about you.

THIRD-PARTY SITES AND LINKS

Our Site may contain links to sites or other platforms operated by third parties. We are not responsible for the privacy practices of these sites. We recommend that you review the privacy policies of any third-party sites you visit.

CHILDREN'S INFORMATION

The Services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

SECURITY AND RETENTION OF YOUR INFORMATION

We adopt reasonable security measures to protect your personal information. However, no measure is completely secure. We recommend that you protect your login credentials and not share sensitive information through insecure channels.

We will retain your personal information for as long as necessary to:

  • Maintain your account;
  • Provide the Services;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce our contracts and policies.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

  • Right of access: Request access to the personal information we hold about you.
  • Right of deletion: Request the deletion of your personal information.
  • Right of correction: Request correction of inaccurate personal information.
  • Right to portability: Receive a copy of your personal information and request its transfer to third parties.
  • Processing restriction: Request to stop or restrict the processing of your personal information.
  • Withdrawal of consent: Withdraw your consent when we rely on it to process your personal information.
  • Appeal: Appeal our decisions if we deny your request.
  • Communication preference management: Opt out of receiving promotional communications.

To exercise these rights, please contact us using the information provided below. We may request additional information to verify your identity before fulfilling your request.

COMPLAINTS

If you have any complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

INTERNATIONAL USERS

We may transfer your personal information outside of your country. We will take steps to ensure your information is protected in accordance with this Privacy Policy and applicable law.

CONTACT

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us:

  • Email: falecom@usibrilhe.com.br
  • Address: Rua Julio Marmile, nº 1032, Jardim Eden, Nova Odessa, SP, CEP 13382-010, Brazil.

IMPORTANT NOTICE ABOUT DATA SECURITY

The Holder should be aware that fraudsters may impersonate well-known brands to obtain personal information such as passwords and bank details. USIBRILHE DOES NOT REQUEST PASSWORDS AND/OR CREDIT/DEBIT CARD DETAILS VIA EMAIL OR PHONE CONTACT. BANK DETAILS ARE REQUESTED ONLY AT THE TIME OF PURCHASE, DIRECTLY ON THE USIBRILHE WEBSITE OR THROUGH OTHER OFFICIAL USIBRILHE APPLICATIONS.

RESPONSIBILITY OF THE HOLDER

  • The Holder is solely responsible for providing true, correct, and up-to-date information, as well as protecting their password, not disclosing it to third parties.
  • When contacting us to exercise your rights, we may request information to confirm your identity, for your security.
  • USIBRILHE is not responsible for the authenticity of data provided by customers nor for the misuse of information provided by them or for fraud arising from the use of personal data and password breaches.

PRIVACY POLICY UPDATES

This Policy may be updated periodically for legal or strategic reasons. It is the Holder's responsibility to regularly check the Policy at https://www.usibrilhe.com.br/pages/politica-de-privacidade-e-seguranca-de-dados. We may, at our discretion, inform about significant changes to the Policy. All changes take effect immediately upon publication.

Usibrilhe Indústria, Comércio, Importação e Exportação Ltda.

CNPJ 12.188.310/0001-60

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.